🛡️ Buyer Protection
At defishop.vn, we’re committed to ensuring a safe, secure, and worry-free shopping experience. Our Buyer Protection Program is designed to give you confidence from the moment you place your order to the day your product arrives.
✅ What’s Covered
Our Buyer Protection applies to every order and includes:
- Guaranteed Delivery: If your order doesn’t arrive within the promised time frame, you’re eligible for a full refund.
- Damaged or Defective Items: Receive a replacement or full refund if your item is damaged or not working properly upon arrival.
- Wrong Item Sent: If you receive the wrong product, we’ll send the correct one at no extra cost—or offer a full refund.
- Authenticity Guarantee: All our products are 100% genuine. If you receive a counterfeit or misrepresented item, you're fully protected.
🔍 How It Works
- Place your order with confidence through our secure checkout.
- If you encounter any issues, contact our support team at support@defishop.vn within 7 days of delivery.
- We’ll quickly review your case and resolve it—usually within 3 business days.
🚀 Fast & Fair Resolutions
Your time is valuable. That’s why we strive for quick, hassle-free solutions:
- Full or partial refunds
- Free replacements
🔐 Safe & Secure Payments
We use top-level encryption and secure payment gateways to keep your data protected. Your payment information is never shared or stored without consent.
If you ever feel something isn’t right with your order, we’re here to help.
📧 Email: support@defishop.vn
💬 Chat: Live support
Thank you for trusting defishop.vn.