Return Policy
At defishop.vn, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a smooth return process.
🔁 Return Eligibility
You can return items within 15 days of delivery for a full refund or exchange, provided they meet the following conditions:
- The item is unused and in its original packaging
- All accessories, manuals, and components are included
- A valid proof of purchase is provided
⚠️ Used, damaged, or altered items may not be eligible for return.
🚚 How to Initiate a Return
- Contact us at support@defishop.vn with your order number and reason for return.
- We’ll respond with return instructions and a shipping label (if applicable).
- Pack the item securely and send it back using the provided label or a tracked shipping method of your choice.
💸 Refunds
- Once your return is received and inspected, we’ll issue a refund to your original payment method.
- Refunds typically take 5–7 business days to appear, depending on your bank.
🔄 Exchanges
- Need a different item or replacement? Let us know, and we’ll help you with an exchange at no additional shipping cost (for eligible items).
❌ Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Clearance items marked as “final sale”
- Personalized or custom-order products
📦 Damaged or Defective Products
If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. We’ll offer a replacement or full refund with no return required in most cases.
Still have questions? We're happy to help.
📧 Email us anytime: support@defishop.vn
💬 Live chat support: Chat with us
Thank you for shopping with defishop.vn!