📜 Terms & Conditions

Welcome to defishop.vn. These Terms and Conditions govern your use of our website and the purchase of electronic devices from our store.

By using our site or placing an order, you agree to these Terms in full. Please read them carefully.

1. 🛍️ Ordering from Defishop

When you place an order with us:

  • You agree that all information you provide is accurate and complete.
  • All orders are subject to availability and confirmation of the order price.
  • We reserve the right to cancel or limit quantities at our discretion.

2. 💳 Pricing & Payment

All prices are displayed in Vietnamese Dong (VND) and include VAT unless otherwise stated.

We accept the following payment methods:

  • Bank transfer
  • MoMo / ZaloPay
  • Cash on Delivery (COD)
  • Crypto (optional, if supported)

Payment must be received in full before we dispatch your order.

3. 🚚 Shipping & Delivery

We ship nationwide across Vietnam.

  • Orders are typically processed within 1–2 business days.
  • Delivery times vary by location (usually 2–5 working days).
  • Tracking info will be provided once your order ships.

Delays may occur during holidays or due to unforeseen logistics issues.

4. 🎁 Returns & Exchanges

You may request a return or exchange within 7 days of receiving your item if:

  • The product is defective or damaged
  • You received the wrong item

Return eligibility:

  • Product must be unused and in original packaging
  • Proof of purchase is required

See our Return Policy for more details.

5. 🛠️ Warranty & Repairs

All electronic devices sold on defishop.vn include a standard 12-month warranty, covering:

  • Manufacturer defects
  • Hardware issues not caused by user error

The warranty does not cover:

  • Physical damage, water damage, or misuse
  • Unauthorized modifications or repairs

Contact us via support@defishop.vn with your order ID and a description of the issue. Our team will guide you through the next steps.

6. 🔒 Data & Privacy

Your data is protected under our Privacy Policy.

We do not share or sell your personal information. All payment data is securely processed by trusted third-party services.

7. 🚫 Prohibited Use

You agree not to:

  • Use our site for fraudulent activity
  • Attempt to access secure parts of our system without authorization
  • Use our products for illegal or harmful purposes

8. 📉 Limitation of Liability

While we ensure all products are quality-tested, defishop.vn is not liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of data, income, or profit from product usage

Our total liability is limited to the purchase price of the product.

9. 📅 Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of the updated terms.

10. 📬 Contact Information

If you have any questions about these terms, reach out to us:

Last updated: April 12, 2025